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Agencies

To us, agencies are preferential partners. They lie at the core of our customers’ digital processes.

We cooperate with the main Italian and international agencies to generate value and assist them in managing their enterprise customers. We have a product and offer line dedicated to agencies in order to help them face day-to-day challenges which arise from handling social channels.

Social Goveranance

Handling different segregated customers on one platform, thus allowing for optimal resource allocation.

Allowing on the platform smooth escalations towards the companies’ organisational bodies in order to obtain answers to customers’ questions and synergically manage digital PR and CRM.

Allowing for an easy time-sheeting of the work done, with short response delays and high efficiency in cost control.

Social Analytics

Our social analyitcs make it possible to check quantitative performances on the main social networks (FB, Twitter, Instagram, Youtube, G+, Linkedin, Pinterest).
Control fan rates, response delays, interaction typologies, most successful contents.

Utilizza il nostro motore di listening per avere informazioni sulla salute del vostro brand:

  • Come parlano della mia azienda?
  • Come vengono percepiti i miei prodotti?
  • Quali sono i problemi ricorrenti che i miei clienti affrontano?
  • La customer experience è adeguata alle aspettative dei miei clienti?

Chorally listening consente l’analisi dei post in qualsiasi lingua, dall’italiano al giapponese, passando per russo e arabo.

Marketing / CRM

Connetti il customer service con la strategia di marketing, supporta le scelte del digital marketing con i dati e gestisci al meglio il brand, cuore pulsante dell’azienda. Per creare campagne efficaci devi comprendere cosa piace alla tua audience; Chorally ti aiuta a capire chi è il tuo pubblico, segmentando per dati demografici, come interessi e occupazione, e quali sono i canali più adatti per diffondere i tuoi contenuti.

Bot Integration

Connect bots from any technology in order to carry out:

  • Lead Qualifications
  • Assistenza clienti
  • Product showcase
  • Games

We can offer you APIs to easily connect your bots in minutes. Contact us for further information.