Handling a higher number of requests from customers, with shorter delays, lower service costs and a smooth end-to-end experience.
Tempo Medio di Risposta
Digital Customer Care
Our systems import contents in real time allowing your customers to get quick answers to their problems.
The digital customer service, used along with a powerful smart routing, reaches a higher efficiency and effectiveness level, so that your customers’ requests can be directed to the best possible group in the shortest possible delay.
Governance is guaranteed by GDPR-compliant login policies and LDAP integration.
Customer Care is the kingdom of analytics. Our APIs and Dashboards are able to display any performance or volume KPI, to plan the turnover, to check performances, to evaluate productivity, to define and design management strategies.
By using our analytics systems you will be able to build periodic exports, send automated reports and feed data to third parties’ systems.
BOT / Human / Crowd
Our conversational technology allows for the use of BOTs to handle your customers’ most recurring cases. Chorally has a BOT interface for an extremely quick integration of BOTs from any technology.
Our systems handle the redirection of cases from BOT to human as well as their sending by your agents to a specific BOT intent.
If you want to put an innovative strategy in place you can use our Crowd module, integrating your users in the digital customer service strategy in order to always get in touch with the best referent for every request.
The customer service of the future: peer to peer assistance, bot / human interaction, super agent empowerment.