Artificial Intelligence Archives | chorally - data driven relationship management

Products
- Engagement Center
  
  Configurable inboxes for any digital source, sophisticated workflows, granular routings with machine learning; everything it takes to offer a great customer experience.
- Listening
  
  In a world of social sharing, managing a brand is a complex activity. Social listening allows you to act at exactly the right time.
- Crowdsourcing
  
  Involve your customers! Build reserved areas where they can be engaged in cooperation, support and branding projects, and much more.
Platform
- APIs
  
  Integrate data flows in your CRM or BI solutions or in other proprietary applications.
- Integrations
  
  Don’t leave useful data behind; move your data bit by bit, including your personalised fields.
- Smart Routing / AI
  
  Integrate any Machine Learning or Semantic Engine in our Enrichment Center. Analyze incoming flows and adopt intelligent information routing.
Solutions
- Customer Care
  
  Handling a higher number of requests from customers, with shorter delays, lower service costs and a continuous end-to-end experience.
- Digital Marketing
  
  Connecting the CRM with the marketing strategy and providing data in support of the digital marketing choices in order to best manage the company’s beating heart: its brand.
- Press Office
  
  Evaluating the results of every digital action; segmenting media, authors and channels; understanding the impact of influencers: these are the tasks for the press office of the future.
- Corporate
  
  Tools tailored on business workflows to manage huge bulks of data, information fragmentation and connections to internal systems.
- Agencies
  
  Agencies are at the core of the customers’ digital processes. Customers demand results: our tools allow for the best operability of their digital strategies.
- System Integrators
  
  We actively cooperate with system integrators to generate value by integrating our services in other systems, also via API.
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Is it possible to design a Customer Engagement Strategy future-proof?

by alessandra | Dec 11, 2018 | Artificial Intelligence

For some time Chorally has been wondering which human factors are most influent on customer engagement and retention. The answer is not as linear as it might seem, at first glance. Technology, of course, is important but not enough to execute Engagement Strategies:...

Can a BOT save your customer care?

by Francesco Pallanti | Nov 7, 2016 | Artificial Intelligence

The idea of adding BOTs in a customer care context is ever more tempting and the door to futuristic scenarios. According to the most important voices in the tech landscape (one above all: techcrunch), BOTs give the impression to be the cure for all diseases, the...

Engagement Center

Listening

Crowdsourcing

APIs

Integrations

Smart Routing / AI

Customer Care

Digital Marketing

Press Office

Corporate

Agencies

System Integrators

Is it possible to design a Customer Engagement Strategy future-proof?

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