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Engagement Center

Inboxes for any digital source, sophisticated workflows, granular routings with machine learning; everything it takes to offer a great customer experience.

Social Hub

Connect the following sources:

  • Facebook
  • Facebook Messenger
  • Twitter
  • Instagram
  • YouTube
  • Linkedin

Build dedicated workflows through our wizards, use machine learning to obtain a sophisticated customised routing. Retrace conversations on different channels.

Do you need a custom source?

Chat

Integrate our proprietary chat on your web / mobile site to manage your customers in real time. Manage conversations based on logged and available agents.

Email

 
emailsConnect as many email boxes as you like through the IMAP protocol, manage emails in an integrated way with your other channels.
 
Utilizza il machine learning per ottenere il massimo anche da questo canale.

Client Communities

 
communityInvolve your customers through a customer section where they can talk with each other and with you.

Human / BOT

Connect bots from any technology, even from different ones; use our platform to easily manage the human/bot alternation.