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Smart Routing / AI

Integrate any Machine Learning or Semantic Engine in our Enrichment Center. Analyze incoming flows and adopt intelligent information routing.

Through a sophisticated rules engine, routing strategies can be built to reduce handling delays, prevent crises and prioritise what really counts.

We are integrated with Amazon Machine Learning, Azure, Spazio Dati to allow analysis through Machine Learning or through either semantic or mixed approach.

The best technology for every context: machine learning for analysing the poorly structured, acronym-rich web/social contents, semantic for extracting the entities of the individual customer’s domain.

  • Topic Analysis: What subjects are being discussed
  • Sentiment Analysis: What is the tone of the discussion
  • Customer Behaviour: What are the characteristics of the individual customer

Through our approach customers can build algorithms which allow them to classify contents with a precision of > 85%.